How to Deal with a Dispute with an Online Casino

Published on: July 26, 2013 

Overall, most of the online casinos that open for business today are that of reliable and reputable casinos. Of course, there will always be a few shady places and this is true when it comes to online casinos. However, more often than not the casino that you are playing at will be that one that offers professional and honest services. So what do you do in the event that you have a dispute with an online casino? Depending on where you live in the world will depend on how the dispute process will actually work. So make sure you understand the rules and regulations pertinent to the country that you live in. With that being said, once you understand the rules and still have a dispute what is a player to do?

One of the biggest disputes that players often have is that the casino is not paying out. This is a very valid concern as once we win we want our money right? Let's look at a few things that you can do in order to prevent a dispute from even happening. First and foremost, check out the casinos reputation by doing a simple Google search. Spend the time reading the reviews and make sure that this casino has a solid repudiation ( as most of them do). Okay, so you know that your casino of choice is considered to be fair but yet they still won't pay you- why?

The first question to ask is did you meet the wagering requirements? Whenever you make a deposit at an online casino and accept one of their bonus deals there is bound to be some strings attached. Find out what the wagering requirements are prior to accepting any bonus. If you choose to deposit without any bonus you do not have to meet any requirements. So if you have not met the wagering requirements, the casino has every right to deny your request to withdraw your winnings. So keep on playing until you meet the requirements and then you will be able to withdraw.

Have you sent in all the required documents? Yes, this is a hassle and often a pain but since this happens all online the casino has to be sure you are who you say are and of course that you are of legal age to play. These documents will generally only be requested the first time but if you do not send them, the casino has the right to not send you your winnings until you do so.

These are often the two biggest reasons that people have when it comes to filing a dispute with a casino. Save your self the time and hassle and read all the fine print. If you are still having an issue with a casino try talking with the customer service department but do ask for a manager. If the manager is unable to help you, ask for the licensing authority for that casino. Once you get to the licensing authority, they should be able to help you resolve any issues you may have. Just remember to save all transcripts and emails you have as this well help settle any dispute that you may have

Other Recent Articles:
Casino Offers